Agenda
CX Emotion, 20 June 2019 in London, features conference presentations and panels on customer, digital, and user experience — CX / DX / UX — and on sentiment, social, behavior, and emotion technologies, with application coverage in consumer and market insights, media, healthcare, social data science, and more.
Click on speaker names for bios and on presentation titles for links to slide decks.
| 8:30am – 9:00am |
Registration & Coffee/Tea
|
|---|---|
| Morning Sessions | |
| 9:00am – 9:10am |
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
|
| 9:10am – 9:40am |
Peter Dorrington, TTEC
|
| 9:40am – 10:05am |
Rachel Lawes, Lawes Consulting
|
| 10:05am – 10:30am |
Catherine Havasi, Agorai
|
| 10:30am – 10:50am |
Break: coffee, tea, and conversation
|
| 10:50am – 11:15am |
Edward Bass, EntSight
|
| 11:15am – 12:00 noon |
Panel: Research Insights
Marc Davis, Customer Alignment, presenter — Emotion: The Business Blindspot — and moderator
Patricia Sanchez Diaz, Centrica, presenter and panel member
Gerry Brown, IDC
Jeremy Hollow, Listen + Learn Research
|
| 12:00 noon – 12:20pm |
Preriit Souda, PSA Consultants Ltd
|
| 12:20pm – 1:20pm | Lunch & Networking |
| Afternoon Sessions | |
| 1:20pm – 2:00pm |
Panel: Social Intelligence, Social Emotion
Dr. Jillian Ney, presenter and moderator
Sara Parrish, Proximity London
Haim Vaturi, Twitter
David Johnson, Decooda
|
| 2:00pm – 2:20pm |
Jackie Cuyvers, Convosphere
|
| 2:20pm – 2:40pm |
Duncan Thomas, Pomegranate
|
| 2:40pm – 3:00pm |
Karen Williams, Tribe Communications
|
| 3:00pm – 3:20pm |
Break & refreshments
|
| 3:20pm – 3:40pm |
Lightning Talks: tech & solution spotlights
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| 3:40pm – 4:00pm |
David Johnson, Decooda
|
| 4:00pm – 4:20pm |
Laila Sternberg, TomTom, and Riccardo Osti, Wonderflow
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| 4:20pm – 4:40pm |
Rafal Ohme, Digital Emotions
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| 4:40pm – 5:00pm |
Charles Nduka, Emteq Ltd
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| Post Conference | |
| 5:00pm – 6:30pm |
Networking Reception – Join us for drinks and hors d’oeuvres
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