CX Emotion, 20 June 2019 in London, features conference presentations and panels on customer, digital, and user experience — CX / DX / UX — and on sentiment, social, behavior, and emotion technologies, with application coverage in consumer and market insights, media, healthcare, social data science, and more.

Click on speaker names for bios and on presentation titles for links to slide decks.


8:30am – 9:00am
Registration & Coffee/Tea
Morning Sessions
9:00am – 9:10am
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
9:10am – 9:40am
9:40am – 10:05am
Rachel Lawes, Lawes Consulting
10:05am – 10:30am
10:30am – 10:50am
Break: coffee, tea, and conversation
10:50am – 11:15am
Edward Bass, EntSight
11:15am – 12:00 noon
Panel: Research Insights
Marc Davis, Customer Alignment, presenter — Emotion: The Business Blindspot — and moderator
Patricia Sanchez Diaz, Centrica, presenter and panel member
Jeremy Hollow, Listen + Learn Research
12:00 noon – 12:20pm
Preriit Souda, PSA Consultants Ltd
12:20pm – 1:20pm Lunch & Networking
Afternoon Sessions
1:20pm – 2:00pm
Panel: Social Intelligence, Social Emotion
Dr. Jillian Ney, presenter and moderator
Sara Parrish, Proximity London
Haim Vaturi, Twitter
David Johnson, Decooda
2:00pm – 2:20pm
Jackie Cuyvers, Convosphere
2:20pm – 2:40pm
Duncan Thomas, Pomegranate
2:40pm – 3:00pm
Karen Williams, Tribe Communications
3:00pm – 3:20pm
Break & refreshments
3:20pm – 3:40pm
Lightning Talks: tech & solution spotlights
3:40pm – 4:00pm
David Johnson, Decooda
4:00pm – 4:20pm
Laila Sternberg, TomTom, and Riccardo Osti, Wonderflow
4:20pm – 4:40pm
Rafal Ohme, Digital Emotions
4:40pm – 5:00pm
Charles Nduka, Emteq Ltd
Post Conference
5:00pm – 6:30pm
Networking Reception – Join us for drinks and hors d’oeuvres




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